Terms of Use

Welcome to A.M. Hayes & Associates. By using this website or our services, you agree to these Terms of Use and our Privacy Policy.

1. Professional Standards

We operate in accordance with the Canadian Public Relations Society’s Code of Professional Standards, providing ethical, expert communication and public relations consulting.

2. Scope of Services

We offer strategic communications planning, public relations counsel, and stakeholder engagement tailored for each client. No legal or financial advice is provided. Client relationships begin with a signed service agreement.

3. Website Content

All information on this website, including blog posts and newsletters, is for informational purposes only and does not constitute professional advice for specific situations.

4. Limitation of Liability

To the extent permitted by law, our total liability for any claims related to our services or content will not exceed the lesser of the total fees paid by you for the services or $1,000,000 CAD (reflecting our insurance coverage). We are not liable for indirect or consequential damages. This does not limit liability for professional negligence or misconduct.

5. Intellectual Property

All website content is protected by copyright. Material is for personal, non-commercial use only.

6. Dispute Resolution

These terms are governed by the laws of the Province of British Columbia and Canada. Parties agree to attempt resolution in good faith. Disputes may be mediated in Victoria, British Columbia, Canada.

7. Modifications

These terms may be updated at any time. Continued use of the website or services constitutes acceptance of any changes.

Contact: For questions, contact A.M. Hayes & Associates.

Privacy Policy

A.M. Hayes & Associates respects your privacy and complies with all Canadian privacy laws.

1. Collection and Use of Information

We collect only the necessary personal information (such as name and email) for communication, service delivery, and newsletter subscriptions, and with your consent.

2. Consent and Unsubscribe

You may withdraw your consent to marketing communications at any time via the unsubscribe link or by contacting our Privacy Officer.

3. Data Security and Retention

Your information is protected with appropriate safeguards and retained only as long as necessary, typically up to seven years for client records.

4. Information Sharing

We only share information with service providers who are contractually obligated to protect your data, or as required by law. We do not sell or rent personal information.

5. Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to legal requirements.

6. Cookies and Analytics

Cookies and analytics may be used to improve the website experience. You can manage cookies in your browser settings.

7. Complaints

If you have concerns, contact our Privacy Officer through our contact form. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

Privacy Officer: Alesha Hayes