Services

The organizations I work with are managing complex public environments: policy decisions under scrutiny, communities with legitimate concerns, emergencies and projects that require sustained public confidence over years.

To discuss a specific project or situation, get in touch.

Public and Intergovernmental Communications

You are making decisions that affect communities, require coordination across jurisdictions, or need public understanding to move forward. The work is substantive and the communication needs to be as well.

Public Engagement and Consultation

Engagement works when people can see how their input shaped a decision. I design processes that make participation meaningful and produce a record that holds up, including engagement with First Nations, which proceeds government-to-government and at the pace the Nation determines.

  • Community consultation and engagement

  • Engagement session design and facilitation

  • What We Heard reports and synthesis

  • Engagement planning documentation and Terms of Reference

  • Correspondence with Nations and consultation portal management

  • Accessible materials for review

  • Partnership and relationship development

Crisis Communications and Issues Management

Some situations arrive without warning. Others develop over time. Either way, how you communicate and whether you were prepared to shapes the outcome. I work with organizations before, during, and after.

  • Policy communications and public education

  • Regulatory and compliance communications

  • Cross-jurisdictional coordination

  • Legislative and executive communications

  • Intergovernmental relations

  • Plain-language writing and review

  • Crisis preparedness and response planning

  • Emergency communications planning

  • Issues management and strategic counsel

  • Rapid response and real-time communications

  • Reputation management

  • Executive communications support

  • Post-incident review

Project and Infrastructure Communications

You have a project that will take years, touch several jurisdictions, and be judged in public long before it opens. That requires communications leadership sustained across the whole arc, not assembled at milestones.

This work is delivered on a defined monthly basis, with one project of this kind underway at a time.

  • Multi-stakeholder engagement and coordination

  • Translating technical material for public audiences

  • Content strategy and production

  • Communications leadership for cross-functional project teams

  • Community relations

  • Coordination of communications and engagement consultants

Media Training and Communications Coaching

Leaders are judged not only on decisions but on how they explain them. I work with communicators, executives, and boards on the skills that hold up under pressure.

  • Coaching for communicators and senior leaders

  • Board and executive communications support

  • Spokesperson and media preparation

  • Workshop design and delivery

How engagements begin

Most engagements start in one of two ways: a communications audit, or a crisis readiness review. Both are defined in scope and fee. Ongoing advisory work is available on a monthly basis. Get in touch